Gong: great for SDRS
Updated April 05, 2021

Gong: great for SDRS

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong is being used for the sales organization at our company. It allows us to review calls and improve future calls by identifying what strengths we might have had on the call as well as areas of improvement. Others can use the calls we made for review purposes as well and to teach new folks onboarding at the company how we run sales calls.
  • Call recording
  • Identifying strengths and areas of improvement on calls.
  • Stronger coaching capabilities.
  • Being more implemented into my-day-to-day.
  • Easier to identify strong calls.
  • Be able to better track my boss' comments on coaching.
  • My boss is able to more quickly identify areas of improvement and provide me real-time feedback there.
  • I don't use it to its fullest capabilities. I was only trained on it to be a feedback collector. What else could it do?
  • Gong allows me to focus on my work while my boss can review my calls on his/her time without interrupting my day-to-day.
I haven't looked into other products. I'm just an SDR with zero buying power so I stay out of this sort of thing.
I never really needed support from Gong. Haven't to call them for a tech issue or anything, so I guess that means they have a solid, strong product!

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Gong is very well suited to have your boss/manager review your calls without having to stand over your shoulder. It gives them a chance to really digest the call and provide meaningful feedback. It helps to identify how much each person is talking on the call which I appreciate as well. As an SDR, I should not be speaking more than my client on the phone, and this helps me to identify if I need to reign that in by showing who was speaking during the call and how much. I really like that part.