Gong has proven to be a winner in our Sales Organization
February 10, 2022

Gong has proven to be a winner in our Sales Organization

Ryan Kuglitsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use gong for every customer-facing Zoom call. Allows us to concentrate on talking to the customer and not worry about notes...then go back and listen to the call and make sure we have everything captured correctly. plus the ability to go at 1.5-2x speeds really helps out.

Pros

  • Skips between speakers very well.
  • Captures and categorizes terms and key words.
  • Ability to fast forward or listen at 1.5-2x speeds.

Cons

  • The UI is fairly easy to use, but could use some updating.
  • Recording customer-facing conversations.
  • Ability to listen to others calls.
  • Training and learning.
  • Has allowed us to ramp up very quickly and get AE's into the field faster.
The UI is better for Gong.io. The ability to search recordings is better for Gong and the overall accuracy of Gong.io is better.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Clari, Outreach, Expensify, Xactly Commission Expense Accounting (CEA)
The ability to accurately capture notes and keywords so you don't have to concentrate on taking notes and can be present for your customer is key for us.

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