Google Forms is the best low cost option
January 02, 2026

Google Forms is the best low cost option

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Forms

I’ve used Google Forms to collect information from clients and team members. I most recently helped a client set up a Google Forms to collect information on refunds and charge backs so that they could collect more granular data, and qualify the refund and charge back requests in real time.

Pros

  • Pricing - free
  • Usability
  • Connection to other Google products

Cons

  • Customization for the form itself
  • Whitelabeling for the form
  • Survey functionality
  • It doesn’t provide direct ROI, but fills the spaces of needs that need to be filled
  • Google Forms provides enhancements across the board that allows the business to keep customers happy, thus maybe increasing LTV
It’s super easy to log into with Google, super easy to use, and quite easy to distribute. In terms of the time it takes to start a form and distribute it, it’s probably the quickest out of any platform out there. That combined with the fact you don’t need to pay directly makes it a unique product.
Google Forms is the low cost, easy to use option. In reality, this positions Google Forms as truly a unique product. The only instance where Google Forms doesn’t apply is when you need to source respondents or need to conduct live interviews. But, Google Forms is the best for quick surveys and forms.

Do you think Google Forms delivers good value for the price?

Yes

Are you happy with Google Forms's feature set?

Yes

Did Google Forms live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Forms go as expected?

Yes

Would you buy Google Forms again?

Yes

Overall, the price and ease of use for Google Forms really leave it no competitors in the marketplace. Anyone who needs to collect information from a predefined list of people should use Google Forms because it’s so easy to get started with and distribute. It may be less appropriate or appealing if you don’t have a group of to give the survey to yet.

Google Forms Feature Ratings

4.0
Survey templates
9
Themes
2
Custom logo/branding
1
6.7
Changes to live survey
8
Question design help
7
Multiple question types
5
4.0
Survey logic flexibility
4
9.0
Response tracking
10
Data export
10
Standard reports
6
Custom reports
9
Analytics
10
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
6.0
Respondent restrictions
6
4.0
Access controls
5
Compliance
3

Comments

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