One unified solution for the support organization
May 30, 2024
One unified solution for the support organization
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We use GoTo Connect for our customer service and our support engineer assist them over incoming and outgoing phone calls. GoTo Connect assist us for one solution for our support call, video conference and remote sharing soltuion. Its the one of the cloud telephoney system, as an organization looked for all in one solution. Our main scope is to use cloud based telephone solution.
Pros
- Phone
- Video
- Messaging
- Admin
Cons
- Audio echo
- Low bandwidth support
- Quick transfer
- One solution for multiple tool.
- Operational as usual
- Business continuity
GoTo Connect reduced the support engineers to jump between multiple application for operational support. It helped as unified solution which provided remote meeting with screen sharing and VOIP support for the remote users. So far it has been delivering great tool experience to the tool admin for generating the call report and support engineer availability.
As a support engineer, I have used mutilple application like MS Team, Cisco webex, Zoom, Bomgar for assisting customers. But challanges with those application are they doen't provide unified solutions. Some feature available one and not in other. Go to meeting provided every thing in one application, which stands tall compare to its peers.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Connect go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Connect again?
Yes
Comments
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