GoTo Connect user
August 08, 2024

GoTo Connect user

Jay Sudak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect has allowed us to be more mobile. We can take calls from anywhere, not just while sitting at an office desk. This allows us to consistently be available for our customers, the life's blood of our operation. GoTo Connect gives us the ability to stay connected wherever we are with each other and our customers, a vital key to our continued success.

Pros

  • Provides instant connection
  • Immediate internal communication
  • Instant connection through our office and mobile devices
So far, we have used GoTo Connect for our phones and messaging. We have other meetings software that was in place prior to our adding GoTo Connect. Perhaps the future for GoTo Connect with our company will be to incorporate meetings too, but that is yet to be determined. It has been suggested to our leadership, but we still use the previous meetings software we had before adopting Go To Connect.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Completely appropriate, helpful and useful for our office, sales, and field service personnel.

GoTo Connect Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10

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