Best cloud-based phone system and customer engagement software
August 28, 2024

Best cloud-based phone system and customer engagement software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We use GoTo Connect to connect with our customers and for internal communication. Our organization provides advanced, full-service enterprise-grade data backup and disaster recovery solutions to companies of all sizes. GoTo Connect helps us to engage with our customers over SMS, webchat, email, surveys, etc. Recently, we developed IVR using Vonage APIs for Disaster Recover and Cyber Incident Response. We used GoTo Connect to develop and test IVR.

Pros

  • Intuitive User Interface
  • Easy to use Dialer
  • Good Call Quality
  • Multi-device support

Cons

  • Integration with WhatsApp
  • Ability to Develop IVR natively
  • More Customer Emails on Product Features, New Announcements, etc.
  • Cost Savings During Setup and Migration
  • Overall Cost Savings Over Time
  • Time Savings During IVR Development and Testing
  • Better Call Quality and Stable Connections contributed to time savings and enhanced productivity
We had a delightful experience with GoTo Connect for both internal communications within the organization and external customers and stakeholders. The unified platform has simplified our communication infrastructure by integrating multiple tools into a single system, which has provided clear benefits for both users and our IT team. Improved Collaboration and seamless communication across channels has improved overall productivity and efficiency.
GoTo Connect serves the needs of medium-sized organizations like ours better than MS Teams. Its User Interface and call connectivity feel better than that of MS Teams. GoTo Connect was a better fit for our specific business needs, offering the right combination of telephony features, ease of use, and cost-effectiveness.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is best suited when organizations want to migrate their old landline system without migrating to a new phone number. GoTo Connect is also well-suited for scenarios when you need to have a unique Internal number (Extension) for employees and internal communication. However, it might not be well suited for some specific scenarios where organizations need highly customizable features or have complex security requirements.

GoTo Connect Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
8.6
Answering rules
8
Call recording
9
Call park
9
Call screening
8
Message alerts
9
9.8
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
9
9.5
Mobile app for iOS
9
Mobile app for Android
10

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