GoTo is a good internet phone system
May 01, 2025
GoTo is a good internet phone system
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- GoTo Connect Contact Center
- GoTo Connect Phone System
Overall Satisfaction with GoTo Connect
We've been using GoTo for approximately seven years. With a reliable internet connection, the phones perform very well. On the administrative side, however, the system can feel overwhelming without proper training. If someone unfamiliar with the platform makes changes, it can disrupt the entire phone setup.
I’ve been involved with GoTo since we first adopted it, and overall, I haven’t experienced many issues—unless someone else tried to assist with system management. Most problems we've encountered have stemmed from user error and were usually resolved quickly.
There was only one notable incident that GoTo support couldn’t resolve. It stemmed from a requirement to re-sign a contract, which we were never contacted about. Despite multiple attempts to follow up, I never received a response from their team.
I’ve been involved with GoTo since we first adopted it, and overall, I haven’t experienced many issues—unless someone else tried to assist with system management. Most problems we've encountered have stemmed from user error and were usually resolved quickly.
There was only one notable incident that GoTo support couldn’t resolve. It stemmed from a requirement to re-sign a contract, which we were never contacted about. Despite multiple attempts to follow up, I never received a response from their team.
Pros
- Recorded calls and being able to listen to them.
- Dial plans are easy to set up
- setting up new extensions is easy
Cons
- When we called you about our "Contact Center" issues it took many calls and emails for someone to figure out you wanted us to sign a new contract or something like that. But once they figured that out, no one know who it was that we needed to contact to get it resolved. Eventually our Contact Center issues started to work again without signing anything.
- I think for Voicemails being forwarded to emails, the wording needs to be corrected so it is obvious that is how to have voicemails sent to emails. Then when you do set it up, then have all the pending voicemails forward to the email so they are not missed.
- I personally like the original Call Reports area, it is easier to do research. The newer way is more complicated. I know the older way will eventually be deactivated but I would much rather use the older way please.
- We use to have a wired phone system and pulling reports were a nightmare. Since we moved to GoTo 7+ years ago, it has been so much easier getting call reports done and monitoring calls more efficiently.
- It is easy to record audio and upload it to the phone system.
- Are old IT company helped us set up the first dial plan. So when I had to setup a second dial plan, I was really worried I would mess something up but GoTo's system is so easy to use and understand that I was able to create the new system within an hour.
When we first moved to GoTo, we did it for just phone calls. Since then, we have implemented the faxes and will use text messages too. Because we have Microsoft for our emails, we use the program Teams for internal video calls and chats. I know we pay for the video calls and messages, but we don't use the chat or video feature for now. But we use everything else.
The faxes all come to an app that we can download and print the faxes. We have been using RingCentral before we switched to GoTo. We still have RingCentral because it is easy to download and see faxes in their app. I do find having faxes emailed is easy, but not everyone has access to the shared emails, so I do wish there were a fax app that would make it easier to monitor faxes other than an email. RingCentral does doe phones too, but we do not use this feature at all and will not be using it.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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