GoTo Connect
May 01, 2025

GoTo Connect

Xavier Gonzales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

GoTo has helped our organization consolidate multiple phone systems in various locations into one dashboard. I am now able to customize and manage different sites and clinics within one dashboard. The simplicity of creating dial plans and setting schedules for different locations has improved call completion rates for our organization.

Pros

  • Provides Analytics
  • Great customer support
  • Ease of Use

Cons

  • Improvement to the new admin portal
  • Ring group call logging
  • Our system is easier to scale up and manage
  • Increased visibility into analytics
  • Centralized management
It has met our expectations and more!

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo is great for users who are mobile, remote, and or working from home.

GoTo Connect Feature Ratings

9.5
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
9
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
9.5
Video conferencing
10
Audio conferencing
10
Video screen sharing
8
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

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