GoTo Connect...Good Stuff
June 05, 2025

GoTo Connect...Good Stuff

Scott Horrar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

We use GoTo Connect for all our incoming and outgoing (through the app) calls for our business. We are able to record calls for training purposes and monitor call metrics with the software.

Pros

  • Call recording
  • Time stamps of calls
  • Call quality

Cons

  • Ability to change dial plan from a mobile device
  • Ability to track calls to learn how to improve call-to-job
We still use an analog phone so we had to use the Cisco converter but it does the job.
We only use GoTo for calls. We do not use the other features.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

The only reason I do not give this a 10 is because I need to be able to change my dial plan on a regular basis and must be at a computer to do it.

GoTo Connect Feature Ratings

Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Comments

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