Great Value System
June 07, 2025
Great Value System
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- GoTo Connect Phone System
- Meetings
Overall Satisfaction with GoTo Connect
We are an ERP software company and about 18 months ago we made the switch form a local phone company and Zoom to GoTo's package of VOIP phone system and meetings.
So far it has been mostly smooth sailing. There were a couple things we were able to do with our local company that we miss, but overall it is a much better and much more affordable package. I can only remember 1 outage over the past year and a half.
The main complaint we have currently is that when we do virtual demos of our software, if the client joins via the website, screenshare is almost non-usable. Everything get so pixelated we cannot use it. However; if the client downloads the Windows/Mac app, everything is great.
So far it has been mostly smooth sailing. There were a couple things we were able to do with our local company that we miss, but overall it is a much better and much more affordable package. I can only remember 1 outage over the past year and a half.
The main complaint we have currently is that when we do virtual demos of our software, if the client joins via the website, screenshare is almost non-usable. Everything get so pixelated we cannot use it. However; if the client downloads the Windows/Mac app, everything is great.
Pros
- Phone tree routing
- Great call/meeting quality (assuming you download the app)
- Decent UI for softphone
Cons
- Outlook integration
- Joining meetings with the web interface
- Softphone UI could due with a few small changes that could make a big difference.
- Cost savings
- Time savings from admin/setup
- Convenience by having multiple products under one platform.
It has been mostly smooth sailing. The calling plan module can be a bit intimidating at start, but it gives so many options that it has been very helpful once you figure out the ins and outs. Support was always very helpful in getting things set up for the first time.
- Zoom Events & Webinars, Zoom Rooms and Microsoft Teams
GoTo Connect was more complete and affordable than Zoom for what we needed. Much more affordable than teams, some features were sacrificed, but the overall experience is better in my opinion.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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