Great Customization But Onboarding Needs Improvement
December 17, 2025
Great Customization But Onboarding Needs Improvement
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- GoTo Connect Phone System
- GoTo Connect Contact Center
Overall Satisfaction with GoTo Connect
We use GoTo Connect to customize and control the flow of calls coming into our offices. It gives us valuable insight to call analytics, which allows us to better understand call volume at different times of day, where we need to provide more support and how we can adjust our availability to better serve our customers.
Pros
- Analytics
- Call Control
- Extension Management
Cons
- Customer Onboarding
- Ongoing Customer Service
- Regular Technical Issues
- Cost savings vs traditional copper phone connections
- Detailed analytics
- Network issues are harder to solve due to multiple factors involved in the system now
It's given us better insight to how our systems are setup and working.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Connect go as expected?
No
Would you buy GoTo Connect again?
Yes
Comments
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