Good VoIP and teleconferencing software
September 24, 2021

Good VoIP and teleconferencing software

Sean Kitchen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

We currently use GoToConnect as our VoIP solution and it integrates fairly well into our existing architecture. There are some rather great features as it allows for the use of either the physical handset or using software solutions on your phone or on your computer. Our subscription also includes the teleconferencing software GoToMeeting. So it essentially kills 2 birds with 1 stone. It addressed the problem of needing an office phone solution and the additional need for teleconferencing.
  • Phone.
  • Teleconferencing.
  • Mobility.
  • Conferencing software lacks a fair amount of industry standard features.
  • Using the app on my phone uses a considerable amount of data.
  • Conferencing software doesn't have a 1 button temporary unmute like Zoom implements.
  • Internal communication is easy.
  • Ability to create on demand meeting rooms.
  • Call quality is fairly good.
I didn't implement the software. It was implemented prior to me starting with the company.
Calls are clear if you have enough bandwidth. We have had some issues with people who don't have extremely fast internet connections.
Some quality of life nice to have features aren't present and there are some issues regarding call quality due to insufficient internet speeds. Audio compression could be improved. But overall a solid product.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

No

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

In an office setting GoToConnect is very well suited to companies that need both VoIP and teleconferencing. We use the software to keep our globally responsive team in constant communication. The messaging portion is lackluster, MS Teams or Slack have much better interfaces for that. The pricing may be a bit prohibitive for larger or smaller companies or for personal use.

GoTo Connect Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
8
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
8
Message alerts
8
Video conferencing
8
Audio conferencing
10
Video screen sharing
6
Instant messaging
2
Mobile app for iOS
Not Rated
Mobile app for Android
7