A Convenient Tool for Video Meetings and Communication!
October 14, 2021

A Convenient Tool for Video Meetings and Communication!

Sylwester Lyga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

Initially, we installed GoToConnect to conduct some last-minute importance meetings with the colleagues, but in the time of Covid-19, the main use of this tool started. It helped in managing meetings with the colleagues that were working from home, moreover, it helped in maintaining social distancing as we don’t have to gather in the office for any meeting.
  • It has the ability to work too well even with a weak internet connection.
  • The quality of the audio is so good and we can hear everything clearly.
  • We can integrate it with Outlook and its integration is simple and smart.
  • The setup of this software is very easy as my team hasn’t faced any difficulty in its implementation.
  • I am not satisfied with its mobile application and [I find] the interface very dull.
  • There should be more features in it.
  • There should be more frequent updates.
  • [In my experience,] the customer support team is non-responsive and harsh.
  • It helps in bringing the whole team on the same page.
  • Our team can better collaborate.
  • Its mobile application is making things a bit hard for us as it doesn’t work well or the way we were expecting it to be.
It provides easy implementation and we just have to buy the license and there was no other formality we have to do for its deployment. Our IT team hasn't even faced any problem, although I wasn't involved in its implementation, the team told us about the ease and its support team was helpful, too.
The basic reason behind liking this tool is the quality it provides. Even at the weak bandwidth connection, it provides us with the best quality of call without any distortion and problem. Being a researcher, I have to get connected to my team for anything related to projects, and, luckily, it has helped us a lot in this time of Covid.
GoToConnect is very helpful, especially in this Covid situation when lockdown is unpredictable, but, still, you can manage your work from home and can collaborate with your team without any difficulty. It provides the best quality audio and video and its integration with a third source is smart; we are integrating it with Outlook and it's beneficial.
Yes - We have bought Pexip back some time ago but didn’t feel the urge to use it because of the complex interface. Later on, we moved to GoToConnect Meetings and from the time of Covid, the only video meeting software we are using is GoToConnect and it is giving us the best of experience. We have no such plans to go back to Pexip or any other software.

Do you think GoToConnect (formerly Jive) delivers good value for the price?

Not sure

Are you happy with GoToConnect (formerly Jive)'s feature set?

Yes

Did GoToConnect (formerly Jive) live up to sales and marketing promises?

Yes

Did implementation of GoToConnect (formerly Jive) go as expected?

I wasn't involved with the implementation phase

Would you buy GoToConnect (formerly Jive) again?

Yes

To all the organizations who want to better collaborate with
their teams and are not participant number specific as it can support a large
number of respondents too without even affecting the quality of the audio or video. It is available at very good market pricing and is able to
compete with other video meeting tools.

GoToConnect (formerly Jive) Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
9
Directory of employee names
7
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
7
Mobile app for Android
6