GoToConnect works every day for my relatively simple phone needs. Affordable as well.
November 24, 2021

GoToConnect works every day for my relatively simple phone needs. Affordable as well.

Ryan Ploeger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

I use the GoToConnect desktop app to place and receive phone calls domestically. Our team works remotely and independently. We have a small number of extensions and call routing options in place. I don't use the full capacity of the features available but that is because of my more simplistic phone needs. We get many international calls but don't place international calls.
  • Always works.
  • Very easy to use daily.
  • Support/ Help has always been helpful.
  • A better understanding of proper setup to place international calls affordably.
  • More affordable for our situation than Zoom.
I wasn't involved with the deployment or setup.
Calls are always very clear and never drop.
We have simple needs. The full capabilities and available options are more than we use but are very nice to have should we need them.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

I place and receive calls remotely but stay connected with our company very easily with GoToConnect. I don't use the complete toolset and the full capability of thought. We don't have a complex need for all the available options.

GoTo Connect Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10