Item: GoTo Connect
Rating: 7
Author: Ryan Ploeger

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

I use the GoTo Connect desktop app to place and receive phone calls domestically. Our team works remotely and independently. We have a small number of extensions and call routing options in place. I don't use the full capacity of the features available but that is because of my more simplistic phone needs. We get many international calls but don't place international calls.

Pros and Cons

Pros

Always works.
Very easy to use daily.
Support/ Help has always been helpful.

Cons

A better understanding of proper setup to place international calls affordably.

Return on Investment

More affordable for our situation than Zoom.

Ease of Deployment

I wasn't involved with the deployment or setup.

Call Quality

Calls are always very clear and never drop.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Likelihood to Recommend

I place and receive calls remotely but stay connected with our company very easily with GoTo Connect. I don't use the complete toolset and the full capability of thought. We don't have a complex need for all the available options.

GoTo Connect Feature Ratings

Using GoTo Connect

Usability

We have simple needs. The full capabilities and available options are more than we use but are very nice to have should we need them.

GoTo Connect works every day for my relatively simple phone needs. Affordable as well.