GoToConnect All Around Great System
November 23, 2021

GoToConnect All Around Great System

Robert Copeland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

We use this as our business phone across the company but also use the contact center for the client services team that is supporting 5k customers and growing. We have employees in 7 different states as well in an office and this system allows us not to miss a beat when providing excellent customer service to our customers.
  • Contact Center.
  • Easy to use.
  • Easy to set up.
  • No callback queue.
  • Better SMS messaging.
  • Update to the phone panel.
  • Cost savings.
  • Better communication.
  • Better phone records and recordings.
The deployment of the system is very easy. They have dedicated staff to help implement the phone system as well as a really good knowledge base. I also found the library of videos to be very helpful. It is so easy that I had to only ask one question and the rest I was able to do by myself.
The call quality is really good. As long as you have good internet service the quality will be good. No phone system can fix bad internet so I can not blame them for that. They also have a dashboard that shows the call quality by the user to help you monitor any issues.
I find the system to be very user-friendly. I am able to train new employees in a matter of minutes and does no matter the level of their technical skill. It also does not vary from environment whether you are using the web or desktop version it is just as easy.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoToConnect is suited for companies of all sizes. From your small family-owned business to your large support centers. It also can handle if the business is all remote or if you are business that all the employees come to the office. There really is not a single type of business that should not consider using GoToConnect for their phone system

GoTo Connect Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
7
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
9