Great tool that helps connect with clients easily
May 30, 2019

Great tool that helps connect with clients easily

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

My company has clients across the globe, and with me being in the professional services team I need to interact with various clients on a daily basis to help them get the most out of our solutions. The way we achieve this is greatly helped by using GoToMeeting for our remote meetings both internally among team members and with the clients. Meetings are either status update catch-ups or working sessions using mostly audio and screen share.
  • Audio options.
  • Screen share.
  • Ad hoc meetings.
  • Ease of connecting
  • Scheduling Meetings
  • Improve taking control feature
  • Positive - it helps with remote meetings greatly
  • Reduced travel costs
Easier to use and lower bandwidth requirements. I like the scheduling features more than other softwares I've used in the past although I think there is room for improvement.

GoToMeeting is a great tool when you need to do screen shares with attendees and audio conferences with participants across different countries and locations. GoToMeeting is less appropriate for recordings and note-taking.

GoTo Meeting Feature Ratings

High quality audio
7
High quality video
Not Rated
Low bandwidth requirements
6
Mobile support
7
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
6
Meeting initiation
6
Integrates with social media
Not Rated
Record meetings / events
5
Slideshows
Not Rated
Live chat
5
User authentication
5
Participant roles & permissions
5

Using GoToMeeting

200 - Support, Professional Services, Sales, Everyone Else in the company
3 - IT applications support team
  • Client Meetings/Working Sessions
  • Status Updates
  • Ad hoc meetings
  • Remote Training Sessions
  • Training Recordings
  • Product Demos

Using GoToMeeting

Overall easy to use and not much needed to install
ProsCons
Like to use
Easy to use
Technical support not required
Consistent
Quick to learn
Feel confident using
Familiar
Unnecessarily complex
  • Ad hoc meetings
  • Screen Share
  • Audio connection options
  • Calendar integration
  • Assigning/taking control
  • Co-organizers in calendar
Yes - Screenshare is difficult to view, but otherwise great app to use when on the road