Awesome tool to seamlessly hold virtual meetings
January 23, 2020

Awesome tool to seamlessly hold virtual meetings

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

My organization uses GoToMeeting to hold meetings with suppliers/different companies who use the platform. It helps address the problem of communicating and meeting with partners in other companies. My organization does not use GoToMeeting for our internal meetings and we use another platform but have generally found the GoToMeeting platform to be intuitive for sharing documents and having video/audio conference calls.

Pros

  • I believe GoToMeeting does a great job of providing a lot of flexibility in accessing and joining the meeting.
  • It gives more modes of 2-way communication via video/audio, document sharing, etc.

Cons

  • It can be a bit difficult to use for a first time user and takes a bit to get used to
  • The Chrome add-on is kind of useless.
  • The positive ROI for me is the time saved by meeting virtually and having a two-way conversation.
  • The ease with each I can call in without having an account makes my life easier.
I believe Skype is a bit easier to use than the GoToMeeting even though it might provide the same amount of features. Zoom, on the other hand, provides probably equal if not more features. I feel Zoom is a bit easier to use even for first-time users and works well even on the phone.
I have never had to contact customer service, but in general, I am able to find enough support articles which I can go through in case I need help on some item. I think it can be better by having an immediate customer service number which one can call.

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Meeting again?

Yes

I would say it's an ideal platform for setting up geographically separated virtual meetings that need audio/video interaction and document sharing. It is good for having meetings involving multiple or even a large number of attendees. It might not be very well suited for a smaller organization as it has too many different options which they might not need.

GoTo Meeting Feature Ratings

7.0
High quality audio
8
High quality video
9
Low bandwidth requirements
6
Mobile support
5
8.5
Desktop sharing
8
Whiteboards
9
7.8
Calendar integration
9
Meeting initiation
8
Integrates with social media
7
Record meetings / events
6
Slideshows
9
7.3
Live chat
8
Audience polling
7
Q&A
7
7.7
User authentication
8
Participant roles & permissions
7
Confidential attendee list
8
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using GoToMeeting

ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Unnecessarily complex
Yes
I would rate the usability pretty high given that i can access and use it on a number of platform and that too with almost equivalent features and capabilities.

Comments

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