The Gold Standard Platform for Online Meetings
January 28, 2020

The Gold Standard Platform for Online Meetings

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

Having many account teams that service a wide range of clients, we use GoToMeeting regularly for standing client conference calls and for one-off meetings that require attendance by people in disparate locations. It's particularly helpful when we need to arrange a meeting where screens need to be shared.

Pros

  • Connects participants in a wide range of locations.
  • Offers web-based participation as well as dial-in options for those not in front of their computers.

Cons

  • This functionality may exist, and I may be missing the knowledge, but it would be helpful to be able to direct-message another meeting participant. If it does exist, I would recommend making it easier to find.
  • We have experienced a net positive impact in terms of efficiency.
  • The subscription cost is higher than for competing products, but we've found it to be a worthwhile investment.
GoToMeeting is the gold standard when it comes to overall value and connection quality. Others, such as Slack and Google Hangouts, require other users to have accounts and be existing users (and even then, there are limitations in terms of connecting various groups). The connection quality I've experienced with Skype and Zoom left much to be desired.
GoToMeeting is particularly well suited for creating a private conference-call space that includes the ability to share screens. A traditional conference call does not offer that functionality, and other platforms I've tried that do include that feature generally don't do it very well. I wouldn't use GoToMeeting to convene a group for what we know will be limited to a discussion,

GoTo Meeting Feature Ratings

6.8
High quality audio
10
High quality video
10
Low bandwidth requirements
2
Mobile support
5
9.0
Desktop sharing
10
Whiteboards
8
9.3
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
7
Slideshows
10
9.3
Live chat
10
Audience polling
8
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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