It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
May 12, 2021
It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Grasshopper
We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the same number. This allows the caregivers to have a single number to remember when they contact their manager, but also allows those managers to hand off conversations, when out of the office, or when covering shifts, for example, without needing to juggle multiple phones. And notifications can be scheduled so that only on-call managers are bothered, but any manager can go back and review conversations with their team.
- Desktop and phone applications, so you have options on how to communicate throughout the day.
- The ability to set extensions so that different people can switch on/off, allowing "work/life balance."
- The admin dashboard is very user friendly.
- It can connect to multiple contact accounts.
- Can be unreliable at times, technical issues where messages don't send or can't be received, and solutions to the issues depends heavily on who the support person is.
- Cannot set up extension schedules to automatically switch extensions based on dates/times, has to be done manually through admin dashboard.
- Cannot send the same message to multiple people without it creating a group text (specifically for us, when trying to cover a call out, would be nice to send the request one time to multiple caregivers, instead of going into each conversation one by one and pasting the same message to 15 people).
- Doesn't have automated responses to certain trigger words. Would be nice if a new hire could text "WELCOME" to the number and a response would be sent back automatically welcoming them to the team and giving them a little info.
- Message templates would also be nice, directions for new hires to clock in/out, who to call when, etc.
- Less confusion for employees, because they only need to remember one number and know whoever is on call or available can answer them, no guessing who they're talking to.
- The app glitches, call and message issues are challenging at times, but we have yet to find a more reliable option.
- Managers have better "work/life balance" as they can hand-off their team to other managers and sleep easy knowing someone is handling it.
- All managers have access to all conversations, which keeps everyone honest.
- Avochato and RingCentral
It came down to price and reliability. Even though it's not 100% perfect, it's significantly better than the other options we have tried.
Do you think Grasshopper delivers good value for the price?
Yes
Are you happy with Grasshopper's feature set?
Yes
Did Grasshopper live up to sales and marketing promises?
Yes
Did implementation of Grasshopper go as expected?
Yes
Would you buy Grasshopper again?
Yes