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Shiny, Blue Groove is the Golden Key to Marketing Efficiency
August 08, 2020

Shiny, Blue Groove is the Golden Key to Marketing Efficiency

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is used by multiple departments to optimize positive contact with our clients. We are able to see when an email is opened by an internal or external reader, which improves phone contact with external clients. We are able to more easily walk clients through specific, detailed processes by knowing they have the correct emails open to begin the process. We are also able to piece together clients that are following through on their word. We are able to create email templates and insert these templates quickly into a Google email—the client's name auto-populates. Groove works well with Google too; I have seamless use across the two.
  • Pertinent email open history, including, date, time, and location. Live notifications.
  • Tailored email templates.
  • It is a beautiful interface. Beautiful.
  • Occasionally, my templates don't load. Could be a connection issue.
  • Ability to turn off my email opening notifications to my boss. He doesn't need to know every time I open one of his emails for reference.
  • Groove can send tailored emails. It has improved client engagement in webinars and demonstrations.
  • Groove has an intuitive calendar. It has vastly improved appointment-setting and therefore sales.
  • Groove sends newsletters to keep me up to speed on new functions, always improving.
Marketo had a dashboard function in Salesforce, which was helpful, but overall Groove's dashboards and analytics are more intuitive and efficient. Marketo was unable to tell me in real-time when my emails were opened. Marketo did not have a calendar function to readily schedule meetings with my clients. Marketo was decent, but Groove is the future.
I had one issue or glitch where my Groove sidebar was opening differently than usual in my Gmail homepage. I contacted Groove support, and I received immediate assistance from a very kind customer support professional. It ended up being a Google problem, but Groove helped me, regardless! Great support from Groove.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Groove is well-suited for sales that take place over phone or email. My clients can be hard to connect with, and my personal calendar is perfect for any two busy professionals to find time to connect. I can't imagine a scenario where Groove is less appropriate off the top of my head. That's a hard one!