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Groove into Efficiency and Strategic Outreach
Updated August 26, 2020

Groove into Efficiency and Strategic Outreach

Maria Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is an essential for not just my department but for various departments across our company. I use Groove to send groove email templates and to track emails from several prospects. One of the great things about Groove is its compatibility to gmail when it comes to self-scheduling. This solves having to schedule meetings on my own completely. Another feature that is wonderful about Groove, is the ability to see when others have seen my emails because I can then focus my attention to those prospects that are likely to engaged rather than those who have no interest.
  • Tracking number of views on email template that is good for prospect outreach strategy.
  • Self-scheduling link connected to gmail account making it more efficient to create meetings.
  • I am not sure there is an option on Groove, but once a template is available to a large audience, Groove does not have the ability to alter already created templates for calendar link add-on's which makes things more tedious. I have to erase the add calendar link wording from an existing email template and then drop the calendar link. This task would be okay, except during peak season, which becomes super tedious.
  • More Outreach Strategies, meaning we are able to see what works and what does not as far as email templates in relation to prospect engagement.
There is really no comparing Talkdesk to Groove since we use these two products for different purposes. However, Talkdesk does have a tracking feature similar to Groove, but that is a feature I have to click on rather then it being automated. For example, I can use the callbar (on Talkdesk) and once I have made a call, then I can enter whether this was a good call, or an attempted call, and/or, etc.
My department does not deal with Groove support. However, I have seen some Groove meeting training, which I find to be pretty nice that Groove has this available to its users.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

On a scale of 1-10 (10 being the best) I would give Groove a 10 for its advanced features that help our company drive efficiency and monitoring when it comes to tracking. We are able to reach out to more prospects for this reason and we can use more outreach strategies due to Grooves tools and functionality!