My "Guru" shows me the right way!
March 16, 2022

My "Guru" shows me the right way!

Saptarshi Mukherjee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru cards are used for knowledge transfer and sharing in our organization. We have Guru cards for FAQs and common issues that we face. Guru cards are also used as an internal knowledge-sharing tool to encourage cross-team collaboration. The use of Guru helps us with a one-stop solution to issues and queries encountered in the past, so they can be handled with ease, which in turn saves time.
  • Guru cards are used for knowledge transfer and sharing in our organization.
  • Guru cards are also used as an internal knowledge-sharing tool to encourage cross-team collaboration.
  • The use of Guru helps us with a one-stop solution to issues and queries encountered in the past, so they can be handled with ease, which in turn saves time.
  • Guru is not always friendly for searches basis keywords or similar topics.
  • The interface is not user-friendly.
  • The Chrome extension has some bugs and is not always efficient.
  • The Guru cards help with one-stop solution to similar issues.
  • Guru cards are also used as an internal knowledge-sharing tool to encourage cross-team collaboration.
  • Favourite cards always are helpful with FAQs.
  • Ease of problem solving.
  • Saves time.
  • Efficient utilization of resources.
  • Scope to quickly query past issues.
  • Higher customer satisfaction.
  • Shorter TAT.
Guru acts as more of an internal universe for our company, does not really feel like we are using a third-party tool. It feels like an integral part of our organization and ecosystem, thereby encouraging cross-team collaboration, knowledge sharing, efficient utilization of resources and time, which in turn improves satisfaction of both internal & external stakeholders.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

We have Guru cards for FAQs and common issues that we face. Guru cards are also used as an internal knowledge-sharing tool to encourage cross-team collaboration. The use of Guru helps us with a one-stop solution to issues and queries encountered in the past, so they can be handled with ease, which in turn saves time.