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Customer service with Guru.
September 29, 2023

Customer service with Guru.

Juniary Peña | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We currently use Guru for every process that we use, in case we need to reference to remind us about it. It's a very useful platform for us to use on a daily basis. We are extremely happy with this platform. We started using this platform two years ago and we found out how interactive is.
  • All the cards that we can find there.
  • Share our thoughts in the comments section.
  • Fast way to copy the URL.
  • Organize the home page.
  • Optimize the search bar.
  • A better way to organize the liked articles.
  • The capacity to hold a lot of information.
  • The easy way to share those information.
  • That we have the agility to comment.
  • It has give us a positive return on every question that we have doing our job.
  • It is the best form of reference.
  • It's a quick way to share updates on process.
This is the first platform of this kind that I have ever used but my coworkers mentioned that they used to use this one before and being honest, it says a lot that our company decided to move to Guru because of the way that this platform interacts with all the users.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru is the perfect platform to hold a lot of useful information, is such an interactive platform, and that makes it very easy to use. Guru is the best way to share information with your coworkers, and they are able to tell us what they think about it with their comments.