Search still needs work.

I have recommended Guru to friends who work in similar or very different industries. It's a great tool for managing institutional knowledge. Especially for smaller companies just starting to grow. A friend of mine works for an arts organization, where all the senior employees keep information about processes in their heads instead of on paper. It makes it very difficult for new team members to get onboarded in a consistent way. Guru is great at DrugBank for sharing knowledge across departments. We built an encyclopedia of technical terms for our sales team to refer to during calls. This way they can get a quick definition mid-call without losing track of the conversation or reading 10 pages of Wikipedia to find a 1 sentence answer. The AI generated answers are my least favorite feature. Because it can't distinguish between external and internal data, it has provided multiple answers that would be inappropriate for teams that are customer facing to provide to our users. I have recommended that those departments avoid that feature.

It's incredibly easy to use, manage cards, keep them updated, and review changes to cards. The search and AI generated answers features still need work. The AI generated answers seem like an attempt at bolstering the search function, but it feels like trading one problem for another. The search function has weaknesses in how relevant the results are, while the AI generated answers have weaknesses in how true/accurate the answers are. We have certain data that is only available internally, or for specific customer segments, but the AI generated answers can't distinguish between them. That lack of context leads to answers that aren't correct or appropriate for certain users. I have recommended that the customer facing teams avoid using that feature.