CONVENIENT TO USE!!!
August 12, 2024

CONVENIENT TO USE!!!

dharlyn macagaling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru has the company's products and services topics that serve employees or customers, respectively. It makes my job more convenient as this tools was able to give a proper guideline and steps on how to resolve customers issue. A straightforward knowledge base design features intuitive navigation that makes it effortless to get answers.

Pros

  • Use clear, concise, and consistent categories to help customers find what they're looking for quickly
  • It was build upon itself to coalesce into an educational archive that's accessible and practical
  • Gives relevant information and convenient to understand

Cons

  • It could have been better if user's can get notification via email if there are some updates in Guru.
  • It could have been better to get more particular title of each article that can be specific
  • Guru could have improve the interface of the article
  • Conversely, It focuses on acquiring theoretical understanding and conceptual knowledge, which may not always translate directly into practical skills
  • It is educational, motivational, and organized
  • It gives companies one central source of truth that all teams and departments can access. This means everyone refers to the same information and knows how other teams communicate with customers and prospects, leading to a more consistent, unified customer experience
I'm glad that I'm having great knowledge and experience in a trade or profession by using this tool. cover a wide range of topics and provide in-depth information to address various user needs. Ideally, it gives the answer to your question with a tailor-made page that gives you exactly the right information.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

I need to know if the customer is saying the truth or not. By using Guru, it helps me with the investigation which it was able to provide what documentation I need to gather. Guru already have an option what are the next steps to process if the customer concern is just an allegation or valid.

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