Easy to manage knowledge base
August 29, 2024
Easy to manage knowledge base
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use Guru as a shared knowledge base between all members of the organization. Each department has its own collection, with a plethora of cards to read and use. It is used both to maintain knowledge and to onboard new members. Before Guru it was difficult to streamline and ensure consistent knowledge, as most knowledge sharing depended on specific people. Now, it is easier.
Pros
- Easy to make cards
- Knowledge Base easy to maintain
- UX-friendly interface
Cons
- When moving folders between collections, it's difficult
- Difficult to find drafts of cards
- Somewhat rigid verification process of cards
- Less mistakes from new workers
- Less man-hours when onboarding new employees
- More consistent learnings
Tango was too rigid to create how-to guides for processes. It gave some good visual guides, but if you need to describe 30+ processes and keep these updated, it was too complex. Guru is easier to maintain, and it is very easy to invite members all over the organisation to create cards, as they are the experts.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
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