Item: HipChat (discontinued)
Rating: 6
Author: Ajay Akunuri

Use Cases and Deployment Scope

HipChat is used as channel to communicate within our team, and also used to collaborate with other teams and individuals. It is used by our organization, as it was cheaper compared to other solutions at the time we started using it.

Pros and Cons

Easy to create private rooms and add people
Effortless searching history of conversations
Simple to integrate other Atlassian products like confluence and Jira

UI and UX can be improved
Should allow mentions for people who are not in group
Should have a feature to reply to a message in group chat
Video feature should allow more than 20 people

Key Insights

Do you think HipChat (discontinued) delivers good value for the price?

Yes

Are you happy with HipChat (discontinued)'s feature set?

Yes

Did HipChat (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HipChat (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy HipChat (discontinued) again?

Yes

Alternatives Considered

Skype and Skype for Business (formerly Lync)

Compared to Skype creating groups is easy and fast. Also , file sharing is easy and loads instantly . Emoji and gifs are much more better in HipChat compared to Skype .My company's management chose to use HipChat for our organization as they got the license of HipChat for cheaper deal than compared to other similar products in the market.

Other Software Used

Jira Service Desk, Jira Software, Splunk Enterprise, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Apigee Edge

Usability

i like how its easy to login , create rooms or start private conversations . The best feature i like describing usability is searching history of conversation in either a room or private conversation just by typing single word .Easy file uploading and downloading .Mention feature is very easy to use which shows all the names starting with given letter .

Support Rating

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .

Likelihood to Recommend

Hipchat is well-suited when you are referring to other Atlassian products in conversation as well as when you writing a code and sending it in a chat . The whole code is very well formated and easy to read . I personally Find it less usable when using screensharing and video/audio feature. Didnt have really good experience in meetings

Easy to use with lot of room for improvement

Overall Satisfaction with HipChat (discontinued)