Great, but could be better, ask me for the specifics.
August 11, 2022

Great, but could be better, ask me for the specifics.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

I use it to schedule posts on multiple social media sites. Hootsuite allows me to 1. schedule posts and 2. schedule the same post on multiple platforms.
  • Allows the same posts to be placed on multiple sites
  • Schedules posts
  • Crops photos according to each platform
  • Provides a calendar layout
  • The option to shorten links... can you make it so the shortened links are visible in the viewer prior to scheduling the post?
  • Post scheduling defaults to CA time, so I have to do the math to equivalate the Eastern time zone - VERY annoying.
  • Please do not over clutter the dashboard/calendar space... less is more.
  • Having a one-on-one contact to ask questions to would be amazing!! (especially since we are paying for this) I'm sure if I had some one-on-one training, I would be able to get a lot more use out of this product.
  • Content management
I have one contact with Leadfeeder, who I have a relationship with and can reach out to and have a one-on-one call with any questions or training. I wish I had this with Hootsuite. Trust me; you are light years ahead of Pardot.
I only had one experience, and I recall it being difficult. I had to reach out and communicate via email, but I couldn't reply to the email I received. Again, I would love a contact or account manager at Hootsuite. Also, when a post fails, what do I do with it? It was such a pain asking for help last time. I haven't even bothered to find out why some of my posts failed. Really need support in this area.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

We chose Hootsuite instead of Pardot because Pardot "ran out of space," with me scheduling multiple daily posts six months in advance. Thank you for not putting limits on "space."

Hootsuite Feature Ratings

Content planning and scheduling
9
Not Rated
Twitter
9
Facebook
9
LinkedIn
9
Instagram
9