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Save time, money and your effort via Hootsuite like we do.
October 26, 2023

Save time, money and your effort via Hootsuite like we do.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Enterprise

Overall Satisfaction with Hootsuite

HootSuite is a great solution for multilingual and multichannel Social Media tracking, monitoring, reporting and managing. By using HootSuite we literally save time and money. HootSuite makes it always easy and prompt, what ever it is, from creating reports to the directly answering to a specific comment for example, from tracking activity in general to tagging a specific comment as relating to to a topic, to be able further to analyse on that parameter for instance. In my opinion, there are two more superpower of HootSuite, worth to mention, those are HootSuite Academy (video lessons for HootSuite users) and customer relationship (you have always someone, who helps you quickly with any issue).
  • All comments, mentiones, DMs in one inbox - we use it every day, it is very convenient to track, to answer directly from inbox, to address to a colleague if needed etc.
  • Creating reports is easy. Very flexible and visual friendly dashboard. Just adore it.
  • Streams greatly save time, as you see all in one page, while in original you have to switch and switch and swith between pages.
  • In general we are very satisfied using HootSuite.
  • Maybe some Ads could be improved.
  • Some technical points could be improved, like picture size limits while posting etc.
  • Time saving: average handle time reduced to 4 min. from 10
  • Tracking planned publication. Check time via HootSuite: less that 1 min. (8 pages in original, it would take 10-20 min.)
HootSuite's 'all-in-one approach' makes our job easier, offers tools for mor effectively work which can be done in a shorter time. Once you set up and connect all the sources you need, all that remains is to enjoy tracking from one place. Gratful for that, grateful for having HootSuite. We do appreciate its impact and the contribution of each single person behind the product. Thank you.
In general we are satisfied. Just one thing I already mentioned to be improved: there are limitation on picture size for FB posts for example, if this could be changed it would be perfect.
We are such a long time users of HootSuite and are really satisfied, so we are not really looking for any alternatives. Can note name other products.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

We use HootSuite for 3-4 different brands, on social media those break up into 4 language each, which are present in their turn on different sources. HootSuite makes it easy to track and manage all of those pages in one place. It really saves a lot time and eliminate manual work (I mean to log in in every source one by one every time you need to check). Using HootSuite is a pleasure. If you have similar requests and needs, I do recommend HootSuite sincerely.

Hootsuite Feature Ratings

10.0
Boolean keyword searches
10
Filtering out noise/spam
10
Sentiment analysis
10
Broad channel coverage
10
9.8
Content planning and scheduling
9
Audience targeting
10
Content optimization
10
Workflow management
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
Not Rated
YouTube
Not Rated
10.0
Campaign success analytics
Not Rated
Real-time tracking
10
Competitor analysis
10
10.0
Role-based user permissions & privileges
10
Mobile access
10