Bridging the gap
July 31, 2021

Bridging the gap

Sondre Moland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM across the whole organization, and it has really helped tie it together. Marketing, sales, and customer success all enjoy the automation and having access to the same information on leads, users, and companies. We use it for sales, deals, marketing, and support. We also use SEO Tools to get an overview of where we should focus on content creation.
  • Automation
  • CMS
  • Reporting
  • Template management
  • List management
  • WordPress plugin
  • Cost saving
  • Shorter deal cycle
  • Decreased administration time
From my experience, HubSpot CRM is very easy to use compared to similar tools. It has extensive documentation and templates. While the system is big and overreaching, they also have quick support and dedicated customer success managers.
This has been the biggest impact of HubSpot CRM. The departments can see the progress in real-time of marketing and sales. [It has helped] where a deal is in the pipeline and which marketing mail has gotten more engagement from a sales lead.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Well-suited for companies where cross-department sharing of information is key. Like where you can report from the whole lifecycle of a lead from marketing lead to sales, to deal made and then supporting tickers. Less suited for siloed organizations where information doesnt need to be shared.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
10
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
9
Interaction tracking
6
Channel / partner relationship management
9
Case management
9
Help desk management
8
Lead management
10
Email marketing
8
Task management
7
Billing and invoicing management
8
Reporting
10
Forecasting
8
Pipeline visualization
8
Customizable reports
10
Custom fields
10
Custom objects
6
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
9
Social data
8
Social engagement
9
Marketing automation
9
Compensation management
Not Rated
Mobile access
7