The Best CRM for Start Ups and Small Businesses.
October 08, 2021

The Best CRM for Start Ups and Small Businesses.

Joseph Terrell, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is perfect for a start-up or small business that is looking to quickly and easily organize its marketing and sales efforts. Create dashboards with easy and manage your pipeline with just a few clicks. The visual nature of HubSpot CRM allows anyone to quickly hop in and get to work. No need to hire a full engineer to custom build your CRM.

Pros

  • Bulk email sends.
  • Pipeline management.
  • Dashboards.

Cons

  • Complex sequences.
  • Lead routing.
  • Hyper-specific reporting.
  • Task tracking.
  • Cost savings.
Ease of use is HubSpot CRM's best quality. Anyone can hop in and quickly get to work. No need to wait for a custom-built CRM, HubSpot CRM is ready to go as soon as you sign up.
It has allowed us to have everything all in one place. Sales and marketing working hand in hand.
HubSpot CRM is more visual and easier to use.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is great for start-ups and small businesses getting started and looking for a CRM to help them grow quickly. If you have under 50 employees HubSpot CRM will be a perfect product for you. If you need advanced reporting for a company with 500+ employees, I would not recommend that you utilize HubSpot CRM.

HubSpot CRM Feature Ratings

6.3
Customer data management / contact management
7
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
4
Interaction tracking
4
4.0
Case management
4
Call center management
4
Help desk management
4
6.5
Lead management
6
Email marketing
7
5.0
Task management
8
Billing and invoicing management
3
Reporting
4
4.3
Forecasting
4
Pipeline visualization
5
Customizable reports
4
5.0
Custom fields
5
Custom objects
5
API for custom integration
5
5.0
Role-based user permissions
5
Single sign-on capability
5
5.5
Social data
6
Social engagement
5
5.5
Marketing automation
6
Compensation management
5
5.0
Mobile access
5

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM