#lovehubspot
October 08, 2021

#lovehubspot

Christine Grant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It is being used as our primary source of contacting our 7,000+ customers, cold and warm leads in our system globally. We utilize it for our marketing campaign blasts, and will soon be using it for Instagram Ads.

Pros

  • Managing contact lifecycle stages.
  • Managing sequences.
  • Managing tasks.
  • Company data.

Cons

  • Max file size of assets when embedding in email.
  • Ability to use Adobe InDesign files for custom template creation.
  • Less complexity using 'If Then' branches.
  • Increased productivity of Sales Team.
  • Increased engagement of cold and warm leads.
  • Increased brand awareness.
The ease of use and introduction to HubSpot CRM was essential to ease the transition for our team. The Hubspot Academy is an essential part of this onboarding, and it is executed very well. The customer specialist/s was amazing and very responsive during the 3-month process. The customer service support is outstanding compared to others that have been previously used by some of our team members.
HubSpot CRM has given our small business the opportunity to scale very quickly. We are a small team, but are growing globally, and could not have managed our reach to potential customers, customers, and the market without this CRM. It has given our sales team the opportunity to spend more time focusing on day-to-day business needs with this trusted automation in place.
  • Nimble
Honestly, there is no comparison, and there is no customer support to be relied on.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well suited for both small and large companies. The automation and accuracy of the platform enable sales teams like ours to be productive and successful. There could be more features tailored for B2B companies like ours.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
10.0
Mobile access
10

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