Tough to learn, but worth it.
November 23, 2021

Tough to learn, but worth it.

Zach Dhore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Great! We use it to keep track of everything. I have used the recording calls feature to record closing calls that I have used to train my sales reps. The HubSpot Academy has been very useful in teaching me new business strategies, and how to mold my department into what I want it to become. The Customer Service support is spectacular, and I will recommend HubSpot to every company I come across in the future.

Pros

  • Tracking data.
  • Automating the sales process.
  • Using data to check when our clients have lied about whether or not they have gotten merchandise.

Cons

  • Easier instruction on how to build reports.
  • Better training videos for my sales reps.
Very highly customizable, but comes at the expense of a strong learning curve.
If anything it has polarized us. This is probably because in our case the marketing department hasn't been using the CRM as well as it could have been.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

It was well suited in our sales process. It wasn't great at e-commerce. That could be that our e-commerce director did a poor job at inserting data.

HubSpot CRM Feature Ratings

5.5
Customer data management / contact management
10
Workflow management
7
Opportunity management
3
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
1
Interaction tracking
3
10.0
Case management
10
Call center management
10
Help desk management
10
7.5
Lead management
5
Email marketing
10
5.0
Task management
10
Billing and invoicing management
1
Reporting
4
4.7
Forecasting
1
Pipeline visualization
10
Customizable reports
3
7.0
Custom fields
10
Custom objects
10
API for custom integration
1
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
6.5
Marketing automation
10
Compensation management
3
1.0
Mobile access
1

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