Tough to learn, but worth it. | TrustRadius

Use Cases and Deployment Scope

Great! We use it to keep track of everything. I have used the recording calls feature to record closing calls that I have used to train my sales reps. The HubSpot Academy has been very useful in teaching me new business strategies, and how to mold my department into what I want it to become. The Customer Service support is spectacular, and I will recommend HubSpot to every company I come across in the future.

Pros and Cons

Tracking data.
Automating the sales process.
Using data to check when our clients have lied about whether or not they have gotten merchandise.

Easier instruction on how to build reports.
Better training videos for my sales reps.

Usability

3

Very highly customizable, but comes at the expense of a strong learning curve.

Alternatives Considered

AwsQuality Salesforce Services

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

Other Software Used

QuickBooks Online, CIENCE, Shared Contacts for Gmail

Likelihood to Recommend

It was well suited in our sales process. It wasn't great at e-commerce. That could be that our e-commerce director did a poor job at inserting data.