Great CRM for growing businesses
November 23, 2021

Great CRM for growing businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We have been using HubSpot CRM for over a year now utilizing dashboard reporting, sales pipelines, custom communication, live chat, marketing operational workflows, and so much more. HubSpot has been a massive proponent of our company and has helped us drive our business. The best part of HubSpot in my opinion is how customizable you can be with contact data points and automated workflows. Would highly recommend it for growing start-ups and small/medium sized businesses. The price point is perfect too.

Pros

  • Contact properties customizations.
  • Automated workflows.
  • Active lists and filters.
  • Dashboards and reporting.

Cons

  • Marketing campaigns and calendar.
  • Lead tracking.
  • Email and landing page editors.
  • Positive: Internal operations/automation.
  • Positive: Sales pipeline reporting.
  • Positive: Reporting on business metrics.
It is much easier to use. You can mess around with it without having to worry about blowing it up.
HubSpot CRM has done a good job at better aligning our sales and marketing efforts for our company.
Very limited functionality from SharpSpring at the time (over 3 years ago). HubSpot's pricing plan for startups made it a no-brainer to give HubSpot a try.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I would highly suggest HubSpot to a company that is in the 10 to 20 employees realm and needs to scale and automate.

HubSpot CRM Feature Ratings

7.5
Customer data management / contact management
8
Workflow management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
5
Interaction tracking
7
5.0
Case management
5
Call center management
5
Help desk management
5
7.0
Lead management
7
Email marketing
7
7.3
Task management
8
Billing and invoicing management
5
Reporting
9
7.7
Forecasting
5
Pipeline visualization
9
Customizable reports
9
7.0
Custom fields
8
Custom objects
5
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
5.0
Social data
5
Social engagement
5
6.0
Marketing automation
7
Compensation management
5
7.0
Mobile access
7

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