not good but sometimes good
January 25, 2022

not good but sometimes good

Jesse Jackson | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I believe the search function is terrible there is some "upgraded search function" but management doesn't want to pay more than they already are for the service. Rightfully so I should be able to easily bring up search results from my own notes without it bringing up a bunch of irrelevant info.

Pros

  • tasks
  • templates
  • outlook extension

Cons

  • search function
  • call log should be separate from phone UI
  • Emails always look weird to the recipients
  • tasks
  • template
  • foresight
I have used sale titan and salesforce I liked Sales Titan probably the best everything was customizable and fairly simple not a ton of extra and on the call and messaging automation was not as nice but the functionality of the UI is probably what swayed me to that side of the fence
HubSpot CRM has helped me hit daily dial goals as well as focus on who I believe to be a prime prospect I am still learning the ins and out there are some functions I wish worked better but I do find the task function to help hit daily goals
I explained this in a prior message but i will say again my thoughts on how this compares to other CRMs all in all it is comparable but i found more value out of salesforce in the simple UI and easy access this is the main thing i find different

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

No

This is good for keeping track of people that need to be kept in contact with as well as logging data but searching and sorting through the data is difficult. I use it more and a planning room on who I need to call and when they were last contacted but I keep all my notes logged on a spreadsheet as it's easier to sort through them

HubSpot CRM Feature Ratings

4.3
Customer data management / contact management
2
Workflow management
7
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
5
Quote & order management
1
Interaction tracking
6
Customer Service & Support ()
Not Rated
5.0
Lead management
5
Email marketing
5
7.0
Task management
7
7.0
Forecasting
7
Pipeline visualization
7
Customizable reports
7
2.3
Custom fields
2
Custom objects
2
API for custom integration
3
10.0
Single sign-on capability
10
8.0
Social data
8
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM