HubSpot works great for my business
March 27, 2022

HubSpot works great for my business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM holds all of my contacts in various positions throughout the country (and world) for my use as a consultant. I am able to search and find the right contacts for the consulting and focus groups required by my customers. It is customizable and therefore I am able to glean the exact qualifications regarding each of my consulting contacts for the focus groups I put together.

Pros

  • Easy data entry.
  • Customization
  • Good searching capabilities.

Cons

  • Customization could be more intuitive.
  • Searching through the system could also be more intuitive.
  • I had to Google and use the help section for many of my tasks.
  • The platform being free saved me during the pandemic.
  • I can be highly reliable and identify my consultants in real time using the platform.
  • I like that I can keep adding to my CRM and it saves for free.
I have used Salesforce and this is just as usable. Salesforce is very very expensive and in my opinion, it is also very complex when it just doesn't need to be. I like HubSpot CRM because I can keep it simple and streamlined. I think it is so important that a CRM has a functionally usable platform on the free level where you can add additional functions at a cost later on, but Salesforce doesn't have that capacity.
I haven't had to do much marketing, so this is not something on which I can provide much insight.
I chose HubSpot CRM over Salesforce because I have used Salesforce before and it is unnecessarily complicated and cumbersome. On top of that, there is no level of free that I can use for my very young company where I must be careful with every penny spent on overhead. I chose Hubspot CRM for these reasons as it met my needs better.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is great for a small business trying to save money because it is very functional on the free level. So I really appreciate that I have access to a free format that I need for my small upstart of a business. I would imagine a larger company would require the paid level of service and if they can afford that, that is fine.

HubSpot CRM Feature Ratings

7.6
Customer data management / contact management
10
Workflow management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
Not Rated
Interaction tracking
8
6.0
Case management
Not Rated
Call center management
Not Rated
Help desk management
6
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
8.0
Task management
8
Billing and invoicing management
8
Reporting
Not Rated
8.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
8
7.0
Custom fields
7
Custom objects
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
Not Rated
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
7.0
Mobile access
7

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM