Most cost effective, powerful, an easy to use CRM out there
April 15, 2022

Most cost effective, powerful, an easy to use CRM out there

Eric Goldstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

At BrandStar, I was looking at HubSpot for a few reasons:
1) As a CRM to capture & track leads and deals through the sales cycle.
2) As an automated tool to literally track millions of contacts that were being pushed through a sales sequence.

I had looked at a variety of CRMs and was given the green light to pick the CRM to use within BrandStar. I chose Hubspot due to its strength, cost, and ease of implementation.

In addition, I am an active user of Hubspot at my current position at CIENCE as a sales executive.
  • Easy Implementation
  • Competitive Pricing
  • Powerful Query Capability
  • Strong API & Integration Capabilities
  • The support organization is second to none. EXTREMELY helpful at fixing issues.
  • HubSpot's model is to get you hooked when the price is low and then push you to use more features - and charge you for it. I get it, but some of the incremental features we needed seemed to be overpriced (but we were hooked).
  • At BS, I was able to implement a system over a weekend (and then using a partner) that is now driving $600K+ revenue/month.
  • The system I put in place is invaluable for their system.
  • At CIENCE, Hubspot is equally tied to our success and what I'm using on a daily basis for my lead/deal tracking.
It's extremely easy and powerful and I've used many including SF and Pipedrive. I trained many reps and managers on the use of Hubspot within Brandstar.
Again, it was core to our success at BrandStar - invaluable at tracking millions of contacts and feeding them through a sales automation tool I used. Similarly at CIENCE, it's used on a daily basis for our sales team as well as the rest of the marketing/exec team to track our results.
Easier to use and more cost efficient.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I recommend Hubspot often to people that I speak with - especially those looking to get a CRM up and running quickly without spending a lot of $. I am Salesforce certified and loved SF, but Hubspot is so much easier to implement (and cheaper).

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Quote & order management
5
Interaction tracking
7
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
10
Email marketing
8
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
8
Forecasting
7
Pipeline visualization
7
Customizable reports
9
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
9
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
9
Compensation management
Not Rated
Mobile access
5