We love HubSpot
June 30, 2022

We love HubSpot

Matthew Fisher | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for prospecting, cold calling, emailing, and setting up meetings with prospects. It helps to organize contact information and have the ability to set tasks to remind us of the workflow each day.

Pros

  • Calling.
  • Emailing.
  • Tasks.

Cons

  • Sequencing.
  • Templates.
  • Analytics.
  • ROI - positive.
  • Call volume - positive.
  • Email volume - positive.
Other CRMs that I have used have been freemium options that really aren't that great which is to be expected when you aren't paying anything for that. So comparatively HubSpot stands far and away from those free versions of CRMs.
I believe that the CRM does well to connect marketing and sales because you can see everyone's touch points with companies and POCs. Automated marketing emails are able to be seen by everyone and you can also track emails that have been sent in the past by other teams.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is well suited for cold outreach and organizing tasks for each day's workflow. Where it lacks is the data analytics of sequences and templates.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
8
Workflow management
9
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
7
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
6.0
Lead management
6
Email marketing
6
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
8.0
Forecasting
Not Rated
Pipeline visualization
8
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
5.0
Marketing automation
5
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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