HubSpot is Awesome!
June 30, 2022

HubSpot is Awesome!

Einnar Escamilla Moreno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It is great to use HubSpot, the capabilities to upload contacts, build sequences to send emails, reminder tasks and is visually really good. User friendly and you do not need to have a lot of training. Marketing emails also are great to send to a lot of contacts. I have worked with Dynamics and Salesforce, by far I have had a better experience with HubSpot.

Pros

  • Build sequences for emails.
  • Create tasks for deals.
  • User friendly.

Cons

  • You have to add contacts so sequences sometimes 1 by 1. Massive selection would be good.
  • Build contact list is a little difficult because of the filters.
  • We have a lot of properties for deals that we do not use.
  • Shorter deal cycles.
  • Revenue growth.
  • Time savings.
There are a lot of capabilities that i could not have find in Dynamics or Salesforce, more visually friendly.
We are a small team, and maybe I can do some things from marketing if given the access, but we prepared invitations for a webinar, I created the contact list and MKT sent the email, we were very connected and we had really good feedback and a number of attendees.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Well suited for massive prospection, we can send a lot of emails. We were starting expansion in the Mexican Market, and with the other CRMs I have worked with, it would have been less fast to start. Also the connection to Gmail is tremendous. An area of opportunity is connection in LinkedIn, if we can match LinkedIn lists with HubSpot it would be massive.

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
8
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
8
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
9.0
Task management
7
Billing and invoicing management
10
Reporting
10
9.0
Forecasting
10
Pipeline visualization
10
Customizable reports
7
7.3
Custom fields
7
Custom objects
8
API for custom integration
7
10.0
Role-based user permissions
10
Single sign-on capability
10
8.5
Social data
7
Social engagement
10
8.5
Marketing automation
7
Compensation management
10
10.0
Mobile access
10

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