Item: HubSpot CRM
Rating: 10
Author: Rebekah Longenecker

Use Cases and Deployment Scope

HubSpot helps us to keep all of our "Tasks" moving forward and be able to prioritize what needs to be done first and by which team member. It helps us stay organized with all of our pertinent information at the tip of our fingers. Makes staying on task and keeping our projects moving smoothly super easy!

Pros and Cons

Tracking
Reporting
Ticketing
Tasks
Customer Management

Nothing to complain about

Return on Investment

Shorter wait times for our customers because we can track easily with HubSpot.
Easy to schedule and respond to customers compared to other programs that I have used in the past.

Usability

HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!

Alternatives Considered

Zoho CRM, Mailchimp, Zendesk Chat, Trello and monday.com

HubSpot CRM is by far the easiest to learn and manage. Great support team and is ready to help with any questions. We really enjoy all of the features that are offered in HubSpot!

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Trello, Mailchimp, monday.com, Zoho ContactManager, Zoom, GoTo Meeting

Likelihood to Recommend

Automation helps us achieve customers that love us because we are in constant contact and no one is slipping through the cracks. We also love the ease of reviewing and monitoring tasks and projects! We prefer the kanban board for tasks so we can easily move tasks from one team member to another!

Great tool for Marketing & Sales

Overall Satisfaction with HubSpot CRM