HubSpot makes life easier!
March 17, 2023

HubSpot makes life easier!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot as a sales tool, marketing tool, and service tool. We have automated our sales process and lead forms. We also communicated updates across our organization easily and efficiently with HubSpot.

Pros

  • Automated email and sequences
  • Live chat
  • Creating contacts through lead forms

Cons

  • HubSpot could improve the search feature to find contacts more easily with additional properties.
  • HubSpot could improve the bulk merge feature so it could be done outside of scheduled dates.
  • Shorter deal cycle
  • Improved chat
HubSpot is a bit more complicated than our previous CRM and is a bit harder to use. But, the tradeoff is worth it given the number of new or improved features by comparison.
HubSpot has made the process from marketing to sales seamless.
HubSpot has a ton of features Highrise does not, and integrates with a number of third-party apps. The search function of Highrise is the only feature that is better than HubSpot's.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is great for sales and bringing on new business, but it has been less useful for managing existing accounts.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
Not Rated
Interaction tracking
9
9.0
Case management
9
Call center management
Not Rated
Help desk management
Not Rated
8.0
Lead management
9
Email marketing
7
8.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
8
7.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
7
10.0
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
8.5
Role-based user permissions
9
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
7.0
Marketing automation
7
Compensation management
Not Rated
10.0
Mobile access
10

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