HubSpot is Good
April 28, 2023

HubSpot is Good

Aaron Axel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM for all of my sales-related needs - organizing/prioritizing my Contacts and Deals, communicating with clients via phone and email, and creating/scheduling all of my daily Tasks.

Pros

  • sending automated emails via Sequences
  • scheduling my daily (one-time and recurring) phone calls via Tasks
  • organizing and prioritizing my Contacts and Deals (based on various captured information fields) for future/current outreach
MUCH better than Salesforce. Not quite as useful or flexible as Salesloft for scheduling Tasks.
It's been useful. However, the marketing Workflows should be visible on the Contact and Deal pages, which they are not.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

As a much better alternative to Salesforce, although not as flexible, user-friendly for scheduling Tasks as Salesloft.

HubSpot CRM Feature Ratings

8.6
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
7
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
7.5
Task management
7
Billing and invoicing management
Not Rated
Reporting
8
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
5.0
Role-based user permissions
5
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
9.0
Mobile access
9

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