Item: HubSpot CRM
Rating: 10
Author: Katelynn Baker

Use Cases and Deployment Scope

We use it as a database for all of our companies that we service. I appreciate how all departments have a singular place to communicate and notate.

Pros and Cons

Ticketing System
Tasks
Report Generating

Randomly going down
Some emails do not get sent

Return on Investment

Workflow has improved
Communication across departments is simple to track

Usability

We switched from Act! to Hubspot about 1.5 years ago, and it has been a very easy change and overall a better fit for our company.

Alternatives Considered

Act CRM by Xperience

Hubspot is way better! Act was very outdated and slow, and we are able to integrate with more things using hubspot and noting across departments is seamless.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Would you buy HubSpot CRM again?

Yes

It works well for sales and the ability for sales and the internal departments to view the same information.

I personally and able to monitor my department's progress well, and there are plenty of integrations to optimize my usage.

Our ticketing system has improved tremendously and I am able to create tickets for other departments and view them as well.

Hubspot makes my job easier!

Overall Satisfaction with HubSpot CRM