Hubspot is the best pick for the SMB!
April 28, 2023

Hubspot is the best pick for the SMB!

Will Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Organization and efficiency of customer onboarding and lead generation. From a lead that either comes in or is generated by a member of our team, we are able to manage the sales process as well as get the customer fully functional and onboarded through the crystal clear operations of the Hubspot CRM.

Pros

  • Task List Efficiency
  • Email Automation and Templates
  • Process Automation

Cons

  • Real time notification of multiple user edits
  • A more robust ticketing system functionality
  • Upgraded automation dependent on completion of tasks or workflows
  • Dependable growth
  • Higher customer retention rate
  • Higher lead conversion rate
Hubspot is likely the easiest CRM I've ever used. It's functionality is extremely user-intuitive and easy to pick up.
Our sales and marketing teams have been able to align by having templates and email automations set up, making sales much easier.
Hubspot is the number one product in ease of use.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Best suited for a small company trying to stay organized as they have influx of leads and customers.

Not suited for enterprise level companies that need a high level of automation.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
10
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
5
Interaction tracking
8
10.0
Case management
10
Call center management
10
Help desk management
10
8.5
Lead management
8
Email marketing
9
8.7
Task management
10
Billing and invoicing management
7
Reporting
9
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
7.3
Custom fields
8
Custom objects
8
API for custom integration
6
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
9.0
Marketing automation
9
6.0
Mobile access
6

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