Great for developing sales teams!
July 07, 2023

Great for developing sales teams!

Christopher Wadlow | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hubspot has be invaluable in managing all stages of my sales pipeline. The reminder feature allows me to focus on other project and be alerted when the best time to contact back is, increasing my conversion rate. Our business problems are finding the the best leads and monitoring features on hubspot allow us to refine our searches.

Pros

  • Email tracking
  • Pipeline Monitoring
  • Easy to use CanBan

Cons

  • Likelihood of bouncing emails
  • Recognition of interest automatically put as a priority
  • Prompts for beginner users
  • Cost savings
  • Better relationships with clients
  • Efficient communication
Hubspot is the only CRM software I have used so cannot say.
We are trying to begin using the marketing features as we currently are not using the same channels.
We have only used Hubspot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Hubspot is well suited for email outreach, pipeline progression and ease of use. It is great to see how interested a prospect is by seeing how often they have opened the email and at what times. It is less appropriate for calling prospects in food field sales as there is lower likelihood of talking with a decision maker.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
Not Rated
Interaction tracking
9
7.7
Case management
8
Call center management
8
Help desk management
7
Marketing Automation ()
Not Rated
7.5
Task management
7
Billing and invoicing management
Not Rated
Reporting
8
CRM Reporting & Analytics ()
Not Rated
Customization ()
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
8
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
10.0
Mobile access
10

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