Great for large sales teams, not the best option for smaller companies
May 20, 2021

Great for large sales teams, not the best option for smaller companies

Ana Dawson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot Sales Hub

HubSpot is used by our sales and marketing department. It allows us to keep track of our contacts, new leads, send our newsletter, and any relevant info to all our clients. We also keep track of new deals and action items that have to be done. At the end of the quarter we analyze data in the reports.
  • Organizes deals in different stages.
  • Matches emails with each deal for tracking of all information.
  • Has all information about a deal in one place so anyone can easily access it.
  • It allows you to make a calendar link to book meetings.
  • They have many features but any time you want to do something additional it turns out you have to upgrade or pay more for that feature. Other CRMs offer a lot of these functionalities at a lower cost.
  • I've tried other CRMS and one thing I loved that HubSpot does not have is that a deal will change color if an action needs to be taken or if next steps are due. In HubSpot you literally have to go into a deal and see what needs to be done.
  • Tasks are shown on a list on the top right hand corner, but if a task passes its due date it doesn't remind you to do it later on.
  • Being able to see all information regarding a deal.
  • Clients easily booking a deal with us and the meeting syncing with the deal information.
  • Being able to create reports showing the monthly sales and activities by each sales member.
  • Communicating with our team within HubSpot.
  • Positively it allows us to keep track of all our clients so that we don't miss anything and lose a potential client. So we can handle more clients at the same time.
  • Our old CRM allowed us to automatize a lot of email follow ups, with HubSpot the functionality is there you just have to pay more to have it.
  • Everything is more organized and following our process through HubSpot we have been able to close more deals than in years before.
We have tried a few for a few days but the one we used for the longest time was Pipedrive. I loved Pipedrive because they have a lot of advanced functionalities and the cost was less than HubSpot. We were able to automatize our email follow-ups and they have a great design where they use a lot of colors to differentiate between if a deal is hot, warm, cold or red, green-yellow (traffic light kind of system) to know if there are action items in the deal or if the deal is idle and needs an interaction.

We changed to HubSpot because we were impressed but the number of functionalities and the great reports and analytics that you can get out of the system but in the end a lot of functionalities that we wanted to use we had to make a decision if we wanted to pay more or do more manual work in order to maintain HubSpot. Another thing to keep in mind is Pipedrive offers an unlimited number of contact storage whereas HubSpot gives you 2000 contacts free and if you want to have more you have to pay an additional cost.

Do you think HubSpot Sales Hub delivers good value for the price?

No

Are you happy with HubSpot Sales Hub's feature set?

No

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

Yes

Would you buy HubSpot Sales Hub again?

No

If you have a large sales team the HubSpot professional suite at $800 dollars a month is well suited, it comes with a lot of functionalities that lets you automatize tasks and keep control of your leads and progression of each deal. For a small sales team, it is a lot harder because the cost for 3-4 people goes up. They should have an overall cost but it would be good if they had an individual cost for smaller companies that includes all features.