As you scale it begins to hurt more and more

It's a solid CRM and does a great job at core features like storing our CRM data, doing outreach, etc. But as we grow larger the deficiencies become more apparent. Lots of gaps in filtering and workflowing logic, specifically things like not having the ability to run time filters vs "TODAY" is a huge gap compared to Salesforce. As well, pricing is very annoying as there isn't simple self serve options to add specific features and prices have huge jumps. Base pricing is good but once you add what you need you'll be paying as much as Salesforce, which has more of the functions that we are missing anyway.