1. Home
  2. Sales Email Tracking Tools
  3. HubSpot Sales Hub Reviews
  4. User Review of HubSpot Sales Hub
As you scale it begins to hurt more and more
Updated July 01, 2021

As you scale it begins to hurt more and more

Matthew Gardner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales Hub

HubSpot Sales Hub is used across our marketing, sales, and customer success departments as our core company CRM. Marketing uses many of the Marketing Hub features but Sales and CS live inside Sales Hub. Keeping a central store of companies and contacts as well as deals and deal pipeline is something that is necessary in a company our size and HubSpot is how we do that and keep our data unified across departments. It is our "one true source" of knowledge and records. If it's not in HubSpot, it doesn't exist.
  • Data storage
  • Support
  • CRM tools
  • Outbound emails
  • Calls
  • Record keeping
  • Activity logs
  • Workflow logic
  • Filter Conditions
  • Currency Variance
  • Report limits
  • User admin
  • Company/Contact/Deal CRM
  • Workflowing
  • Integrations
  • Reports
  • Saves Time
  • Ease of onboarding
  • Source of Truth
  • Email automation leads to better and more consistent sales outcomes
HubSpot was cheaper and that is the only reason we chose it over Salesforce. Retroactively (and all of the employees remind us weekly), we should have gone with Salesforce. At this point the switching cost is just very high. We will eventually move there when we have the time to move over.

Do you think HubSpot Sales Hub delivers good value for the price?

Yes

Are you happy with HubSpot Sales Hub's feature set?

No

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

Yes

Would you buy HubSpot Sales Hub again?

No

It's a solid CRM and does a great job at core features like storing our CRM data, doing outreach, etc. But as we grow larger the deficiencies become more apparent. Lots of gaps in filtering and workflowing logic, specifically things like not having the ability to run time filters vs "TODAY" is a huge gap compared to Salesforce. As well, pricing is very annoying as there isn't simple self serve options to add specific features and prices have huge jumps. Base pricing is good but once you add what you need you'll be paying as much as Salesforce, which has more of the functions that we are missing anyway.