Comprehensive full-featured RPA with advanced AI/ML automation capabilities
July 21, 2022
Comprehensive full-featured RPA with advanced AI/ML automation capabilities
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Robotic Process Automation
We're using IBM Robotic Process Automation as the head of our digital workforce team, which is leading over 25 digital transformations for some of the largest names in Egypt. We had a long journey of failure to find the perfect RPA. Today and after the release of IBM Robotic Process Automation (Formerly WDG Automation), which was already used at the company I work for, it transformed into a powerful automation tool for detecting automation opportunities and for the seamless integration with the rest of IBM Cloud for Business Automation, IBM has brought us the best technologies in the automation/process market. This RPA with Process Mining is the most powerful end-to-end capabilities with deep intelligence in all departments with seamless workflow, ensuring the safety of our business operations by automatically detecting, continually monitoring, and constantly improving them by identifying the top workflow candidates for automation, estimating our ROI, and displaying the impact of automation efforts on the whole process prior to implementation.
- It has the greatest graphical interface with its designer mode to run error checks before publishing the bots, using easy drag-and-drop commands from an organized, separated toolbox to easily pick the needed pre-built tasks.
- The ability to run multiple bots in the same virtual host is a powerful scaling feature and a huge cost-saving capability that we really appreciate.
- When it comes to identifying bottlenecks during a digital transformation, nothing beats the power of IBM RPA in identifying every single process and automating all the repetitive tasks in a shorter time compared to other RPAs.
- The perfect combination of IBM's advanced hyper-automation combining their intelligent AI/ML technologies, process mining with RPA to seamlessly improve existing automation too while identifying new opportunities.
- It has a great low-code environment like other RPAs, but IBM makes it almost no-code for building complex bots with no programming knowledge needed. The pre-built commands make it easier than ever to build bots.
- They need to give more attention to the debugging tools in the entire cloud and make an intelligent debugger to get over the really simple issues that are unknown to juniors and hardly show up in search, but they are simple and an intelligent debugger could handle that.
- The main issues are in performance, when dealing with large organizations with large datasets and heavy operation, various bugs show-up and we're not capable of reporting them sometimes, but we do when we're able and I hope they take an action regarding them soon.
- The lack of multilingual OCR capabilities in reading images for the identity verification process without missing any extracted data in large process automations and big data environments.
- Saved literally thousands of hours for clients in Egypt and the Middle East and enabled them to offer their employees the chance to work remotely if they wanted.
- Saved thousands of dollars for many organizations that had a hard time during the pandemic of covid-19, and this RPA enabled them to get through it.
- Saved organizations from the lack of skilled expert employees, and they were suffering to find seniors and real experts with long-term knowledge in places like Egypt and the Middle East. Now, IBM Robotic Process Automation has replaced them all and solved this issue forever.
- Almost 80% of the supervisors' time is saved from repeating the repetitive tasks, and instead of this now, they're focusing on the more important tasks, and this leads to a faster ROI.
What makes IBM Robotic Process Automation truly special and more effective to organizations than other RPAs is how it's a full-featured RPA. It is not only covering automation and processes, but it's even giving you a full capability to build native chatbots in a simplified code-free experience. To deeply chatbots using few commands on a streamlined ai-powered interface in the easy access studio environment to let the non-developers of our teams and our clients easily use it.
We've saved thousands and hundreds of hours for many employees who are used to doing boring, repetitive tasks without any chance to show their skills in something more logical. But after a successful implementation of IBM Robotic Process Automation, all the repetitive day-to-day tasks are handled with no mistakes while freeing up talented workers to dedicate their skills to more sophisticated activities. It boosts the performance to achieve a faster and higher ROI without spending more money. It even saves thousands of dollars and hundreds of hours without any effect on the performance while increasing customers' satisfaction scores with the fast response for their tickets, requests and the help of the chatbots and their smart human-like assistance.
Do you think IBM Robotic Process Automation delivers good value for the price?
Yes
Are you happy with IBM Robotic Process Automation's feature set?
Yes
Did IBM Robotic Process Automation live up to sales and marketing promises?
Yes
Did implementation of IBM Robotic Process Automation go as expected?
Yes
Would you buy IBM Robotic Process Automation again?
Yes