Comprehensive full-featured RPA with advanced AI/ML automation capabilities
July 21, 2022

Comprehensive full-featured RPA with advanced AI/ML automation capabilities

Samer Peter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We're using IBM Robotic Process Automation as the head of our digital workforce team, which is leading over 25 digital transformations for some of the largest names in Egypt. We had a long journey of failure to find the perfect RPA. Today and after the release of IBM Robotic Process Automation (Formerly WDG Automation), which was already used at the company I work for, it transformed into a powerful automation tool for detecting automation opportunities and for the seamless integration with the rest of IBM Cloud for Business Automation, IBM has brought us the best technologies in the automation/process market. This RPA with Process Mining is the most powerful end-to-end capabilities with deep intelligence in all departments with seamless workflow, ensuring the safety of our business operations by automatically detecting, continually monitoring, and constantly improving them by identifying the top workflow candidates for automation, estimating our ROI, and displaying the impact of automation efforts on the whole process prior to implementation.

Pros

  • It has the greatest graphical interface with its designer mode to run error checks before publishing the bots, using easy drag-and-drop commands from an organized, separated toolbox to easily pick the needed pre-built tasks.
  • The ability to run multiple bots in the same virtual host is a powerful scaling feature and a huge cost-saving capability that we really appreciate.
  • When it comes to identifying bottlenecks during a digital transformation, nothing beats the power of IBM RPA in identifying every single process and automating all the repetitive tasks in a shorter time compared to other RPAs.
  • The perfect combination of IBM's advanced hyper-automation combining their intelligent AI/ML technologies, process mining with RPA to seamlessly improve existing automation too while identifying new opportunities.
  • It has a great low-code environment like other RPAs, but IBM makes it almost no-code for building complex bots with no programming knowledge needed. The pre-built commands make it easier than ever to build bots.

Cons

  • They need to give more attention to the debugging tools in the entire cloud and make an intelligent debugger to get over the really simple issues that are unknown to juniors and hardly show up in search, but they are simple and an intelligent debugger could handle that.
  • The main issues are in performance, when dealing with large organizations with large datasets and heavy operation, various bugs show-up and we're not capable of reporting them sometimes, but we do when we're able and I hope they take an action regarding them soon.
  • The lack of multilingual OCR capabilities in reading images for the identity verification process without missing any extracted data in large process automations and big data environments.
  • Saved literally thousands of hours for clients in Egypt and the Middle East and enabled them to offer their employees the chance to work remotely if they wanted.
  • Saved thousands of dollars for many organizations that had a hard time during the pandemic of covid-19, and this RPA enabled them to get through it.
  • Saved organizations from the lack of skilled expert employees, and they were suffering to find seniors and real experts with long-term knowledge in places like Egypt and the Middle East. Now, IBM Robotic Process Automation has replaced them all and solved this issue forever.
  • Almost 80% of the supervisors' time is saved from repeating the repetitive tasks, and instead of this now, they're focusing on the more important tasks, and this leads to a faster ROI.

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

Imagine hiring a team of risk-free employees who are very experts in what they do, but they learn what you teach. They learn from the first time teaching them, and they make sure to repeat what they learned the way you teach them. They don't care about how repetitive or boring this task is or how complex and hard this task is. They do what you say, exactly the way you want. They don't sleep, they don't get tired, they don't need breaks or holidays, and most importantly they take the salary of only one of them, while they could be a hundred. Seems impossible, right? But that's what you get with IBM Robotic Process Automation and the RPA tools anyway, but IBM does that very well, and their significant software experience makes it the best and most intelligent tool in the market.

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