Easy to use AND set up
May 28, 2021

Easy to use AND set up

Gunjan Marwah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We are using Intercom across a few different teams with the focuses of: inbound sales, customer support, technical education, and more. We love how it integrates with our CRM to keep all communications in a single view. We also use it to help guide our customers' support questions. Its flexibility in channeling visitors through different paths is very useful in automating quick help and getting them to the right human when needed.
  • Flexibility in use cases
  • Integrations with other systems
  • Automation for efficiency
  • Onboarding for new admins in an existing instance
  • A la carte add-ons
  • Routing
  • Suggested articles
  • Integrations
  • Increased efficiency
  • Reduced support costs
Intercom is a full suite that is more affordable than other systems such as Drift and HubSpot. Although the latter would have been even better integrated with our CRM since we use HubSpot Sales, the hidden costs with HubSpot always get us.

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In a small but quickly growing team, it is important that the volume of inbound requests is routed appropriately and automated efficiently so that only the most business critical requests are routed to a human. Intercom helps facilitate this in an easy-to-set-up fashion, and the data integrations with our platform and CRM help us make the right decisions when revamping it on an ongoing basis.