Updated July 08, 2022
Strategist in Customer ServiceMarketing & Advertising Company, 1-10 employees
Score 9 out of 10
Overall Satisfaction with Intercom
Intercom is used as a support widget for us. It helps to address problems that new leads faces and ensure that we have a quick response time to the needs of the leads. It allows us to create personalized messages and follow up with them as quick as possible. It is used across the whole organization.
- Easy to use
- great support
- lots of competitors in the market
- buggy at time
- no roll out of updates
- Chat widget on website
- allowing different users to reply to conversation
- support library
- Increase roi because of increase speed to lead
- increase reviews as clients get their problems solved fast
- increase trust as people gets to form a connection fast
Intercom is definitely more user friendly. It has an easier learning curve and implementation as compare to live agent as a support desk. Costwise it is about the same for both platform. But intercom is definitely something that is easy for us to implement. Great that everything is happenin well for us after switching from LiveAgent
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If you have a very big customer facing service, this is one platform that will definitely help to streamline your support ticket and process. Having intercom has greatly reduced the time we get back to our clients on support. Really a great initiative if you ask me. It is less appropriate if you have alot of support ticket that will require video help.
7 - It is more of a support desk for answering question and connecting with our future prospect than anything else. It definitely allow the ease of usage and allow for thorough communication with our website visitors at a faster rate. This allow us to build credibility and support with our users.
7 - They have good customer support skills to answer any form of support. Technical knowledge to help with answering any form of product usage questions. They are well verse in bringing people into an appointment as well.
- Create a support library to actually help clients
- Giving real time advise instead of waiting for a high tech to troubleshoot an issue